I bought a pair of Sport True Wireless on 30.12.23 and used them predominantly for working at my desk at home. The sound is brilliant- better than my previous pair of Apple Airpods- however since trying them on multiple occasions when exercising, any movement seems to cause the buds to fall out of my ear. Even weight lifting with very little movement makes the buds fall out, and I have tried all 12 different modes. I felt this product was not fit for purpose, as I bought the product to use for exercising, therefore I emailed customer service on 25.3.24 and have heard absolutely nothing.I am so disappointed in the brand as I thought I had found my perfect pair of in-ear headphones, yet their lack of response and care with my issue advises anyone looking to buy from the brand to consider their other options. To be honest I wish I bought the newest pair of Apple Airpods as their customer service has always been brilliant, and they stay in the ear for more than 10 seconds!!!
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