After a truly disastrous and infuriating first experience with Sennheiser’s Momentum True Wireless 4 earbuds, I have decided to return them for a full refund and purchased the £40 more expensive Denon PearL Pro Premium True Wireless earbuds instead because many reviewers have said that the impressive soundstage is very similar and maybe even better than Sennheiser offer with their Momentum product range.I have never in all my years of being a Sennheiser fangirl been so disappointed in the quality of their audio products and customer service and retention methods. What I have experienced this past month since receiving these earbuds and still in the process of trying to get rid of them and get all my money back for a fresh-from-delivery defective piece of utter garbage is nothing short of absolutely disgusting. I’m taking a gamble with Denon but if they can produce and provide the same level of product quality that Sennheiser used to and was well beloved for once upon a time, then they will be my new go-to for all things audio listening and playing. I’ve done extensive research - read and watched countless reviews from consumers and influencers alike and I believe I’ve made the right decision in going with Denon. Sound quality matters to me above all else when it comes to audio listening and playing, but Denon appears to deliver a much more consumer-friendly experience then Sennheiser ever did. I admit I was biased because I just loved Sennheiser’s sound quality so damn much but I have been forced through this terrible experience with the Momentums to accept it’s not the only thing I should care about. Quality control all-around matters. With how bad the quality control of the Momentum TW 4’s performed out-of-the-box I couldn’t escape that truth lest I be dishonest on myself and my social standing as a person of integrity and authenticity.I sadly have to admit that Sennheiser have failed me and they’ve lost a loyal customer/supporter for life. And I have learned my lesson that expense and professional reputation do not always equal quality.
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