sennheiser.co.uk

1.4
1.4 Based on 181 reviews

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Faulty Headphones Returned Back Still Faulty!

I bought some Sennheiser headphones last year. They recently went wrong and wouldn't connect, couldn't be reset or switched off and there was a slight buzzing sound heard before you started playing music or listening to a podcast. I arranged a return to Sennheiser and had to pay the postage but thought at least they'll get repaired or replaced. I had a £0 invoice sent, I presumed for my repaired pair or a replacement. However this week I received the same headphones back with exactly the same faults. I've had to email them saying what's going on and that I don't want to pay for delivery back to them again.My advice is to avoid Sennheiser and if you really want their products don't buy direct as the 2 yr warranty is a waste of time.Update: online lots of customers having same faults with the HD450BT headphones, therefore I think these are new ones but none of them work anymore. Avoid.

1
Date of experience: Mar 01, 2024

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