I purchased a pair of headphones at an airport, but less than four months later, they failed to charge. Despite providing my bank statement to the support team, they refused to assist me. It seems easier to seek a refund from the retailer and choose another brand. If I had the receipt, I would have had to deal with the hassle of returning the product internationally. Interestingly, the customer service representative informed me that the warranty has been reduced from two years to just one, which indicates a decline in product quality, likely due to the use of cheaper components.
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