Update: Months later, the support continues to be misleading and evasive. Simple yes/no questions are ignored or answered vaguely. It feels like either gross incompetence or intentional obstruction. The real issue lies not just with the device but with the support team. I bought several units, believing they would work with my system, but encountered numerous issues. Despite my detailed troubleshooting, they consistently failed to perform basic functions. When I inquired about warranty coverage, they delayed and ultimately canceled my extended plan before providing a clear answer. Since then, they've repeatedly asked for information I've already submitted. It's a frustrating cycle designed to waste time and avoid accountability. If you're considering this product, be aware that once the return period ends, you're on your own.
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