I purchased 2 of the Magnetic trains sets, some of the trains were faulty, so I contacted Sensory Toys to return the faulty trains and get the replacement trains.
The staff told me to email a photo and a video of the faulty trains. Two days later I got an email saying the replacement is on its way.
And it arrived with 2 brand new sets!
I was absolutely amazed as I only expected to receive the trains! I was already so pleased for not needing to go to the post office!
Thanks so much Sensory Toys for giving this 71 year old grandma such a great online purchase experience!
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