I bought a dual head system for a new build, and from the moment it was installed, I've faced nothing but issues. It either fails to heat or cool effectively. After spending thousands on HVAC technicians and communicating back and forth with the support team, it was eventually discovered that the compressor was broken. Now, nearly a year later, I'm facing another $1000 bill to install a part on a unit that arrived defective. Getting in touch with their customer service to resolve this matter or cover the repair costs has been nearly impossible. I've called and emailed repeatedly for months, and it feels like I'm being ignored. I strongly advise against dealing with this company or purchasing their products. The warranty only covers parts, not labor, so if you receive a defective unit, you're still left with repair costs, assuming you can even reach someone to get the necessary parts.
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Senville is North America’s trusted leader in high-quality mini split ACs and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.
At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.See more
