My first box arrived and WOW! The packaging and the products were 10 star! I did not understand the selection process and thought that they selected based on your preferences. So I was disappointed with my second box. I contacted them and a new fantastic box was delivered. I then realised I had to select my products myself from a list of options and I added on two options of products that I loved from a previous box. I live half in France and half in the UK and my card changed and as a result they changed the delivery. When I got it, none of the extras were included and I had been charged twice. I contacted customer service but no response, Facebook group suggested I contact the CEO, Leo. I eventually got a lovely message and told I would be refunded the second charge and a complimentary box. This duly arrived but still no sign of the products that I ordered or the extra products I ordered. A bit like ordering a dress for a party and receiving a nice coat in the summertime. It’s a lovely thing but not what you want. The products are very good value and all have very good reviews and the box is well worth the money. However, they are asking for members to give good reviews when the infrastructure is not even close to being sorted. This WILL be a great company and I really think the intention to deliver first class service is there, it just needs a logistical superstar to sort out the kinks. In addition, their advice on skincare is wonderful and their loyalty supporters are full on, no matter what problems anyone else has, they are often shut down. Which, I think reflects poorly on the company. Let’s see how things work out…
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