sephora.co.uk

2
2 Based on 721 reviews

We believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us....

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Charlie T.
Frustrating experience with returns and support

I have made several orders with the company, and items usually arrive as expected, but the delivery is quite slow. Returning items has been a nightmare; the process is excessively lengthy, and on two occasions, I either did not receive my refund or got the wrong amount (I am still following up on this). Contacting customer support is very challenging; I messaged on social media, but the responses take days, and my inquiries are often overlooked. This has discouraged me from making future purchases.

1
Date of experience: Dec 12, 2025

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Business Details

  • We believe that beauty thrives in diversity and discovery.
    Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

  • email care@sephora.co.uk
  • language https://sephora.co.uk

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