Review Time
The order I received arrived used, with visible signs of prior use, such as someone else's eyelashes and fingerprints in the face powder. I returned the item, but I did not receive a refund. When I contacted customer service about the issue, they did not believe my complaint. As a result, I now have to dispute the charge through my bank. This experience has been very disappointing. From now on, I will shop with Space NK, as they have consistently provided better service than this company.
My first delivery was unfortunately lost during transit, but it was recovered and delivered about a week later, which I really appreciated. However, the replacement shipment raised concerns. The package did not appear to be in its original condition—it was wrapped with sellotape, and there was a hole on the side of the box what caused the item I was most excited about missing. I raised a complaint regarding the missing item, but it has now been almost a week with no response.
Order number is FN108064970
Huda beauty also known as mullah beauty does not deserve to have a collaboration with Sephora. She is anti persian and anti semetic why does she still have a platform?
Extremely disappointing experience. I returned a parcel via a local service on 23/12/25 and received an email confirming it was sent back to the warehouse on 27/12/25. Since then, the parcel has been stuck in the carrier's network with no updates. I've exchanged numerous emails with the support team, only to be told a refund was issued and would arrive within '2-5' working days. However, no refund has been received. Upon contacting them again, I learned that no refund was actually processed because the parcel hadn’t reached the warehouse yet, despite previous assurances. After expressing my dissatisfaction with their handling of the situation and the conflicting information, I was again told a refund was issued. I even received 'proof' of this on 02/01/26, but as of today (15/01/26), there’s still no refund or updates, and the responses remain the same. I would strongly recommend avoiding this company, as my repeated inquiries have left me no closer to understanding the status of my refund.
I ordered a gift card to arrive before December 25, which is my daughter's birthday. The delivery service has proven to be incompetent, claiming it was delivered when it clearly was not. The reference numbers provided do not help, and I am left wondering how to process a refund since it will not arrive on time. Given the numerous complaints about their poor service that have made headlines, I would have expected some effort to improve, but unfortunately, that has not happened.
I ordered some Christmas gifts and received a notification that the parcel was delivered, but the box is nowhere to be found. Trying to reach the support team is a nightmare; they don’t respond to messages on social media and there’s no contact number. It feels like money wasted.
If I could give zero stars, I would. I ordered a Christmas gift for my mother on December 10th, but there were delays in dispatch, leading to it being sent out late on December 14th. I still haven't received the package and have been trying to reach the customer service team, as they seem more responsive than the seller. This morning, I was informed that the package is being returned to the sender, which could take up to 7 days, and then the sender will contact me about the next steps. Throughout this ordeal, I've reached out to the seller four times for assistance but have received no replies. This has been my first experience with the company, and I doubt I will choose them again.
I returned an item a few weeks ago and have filled out two contact forms, plus sent multiple messages on various platforms, but received no replies except for requests for my order number. It's nearly impossible to get in touch regarding online returns with this retailer. I highly recommend avoiding this situation.
I have made several orders with the company, and items usually arrive as expected, but the delivery is quite slow. Returning items has been a nightmare; the process is excessively lengthy, and on two occasions, I either did not receive my refund or got the wrong amount (I am still following up on this). Contacting customer support is very challenging; I messaged on social media, but the responses take days, and my inquiries are often overlooked. This has discouraged me from making future purchases.
I have reached out to the company multiple times via email and messenger, and even submitted a request to mark my parcel as lost through the app, but there has been no response. It's clear that the delivery service has lost my parcel, and the company is not providing any assistance. I have been waiting since 27/11, and this situation is completely unacceptable.
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