Extremely disappointing experience. I returned a parcel via a local service on 23/12/25 and received an email confirming it was sent back to the warehouse on 27/12/25. Since then, the parcel has been stuck in the carrier's network with no updates. I've exchanged numerous emails with the support team, only to be told a refund was issued and would arrive within '2-5' working days. However, no refund has been received. Upon contacting them again, I learned that no refund was actually processed because the parcel hadn’t reached the warehouse yet, despite previous assurances. After expressing my dissatisfaction with their handling of the situation and the conflicting information, I was again told a refund was issued. I even received 'proof' of this on 02/01/26, but as of today (15/01/26), there’s still no refund or updates, and the responses remain the same. I would strongly recommend avoiding this company, as my repeated inquiries have left me no closer to understanding the status of my refund.
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