I have been a loyal customer of Sephora for decades and have spent a lot of money here. However, based on principle alone, I refuse to buy anything at this store again. I’m not one that returns product often. I went into the Bedford, NH Market Street location (no, not Kohl’s) to make a return. Apparently, I was 2 days over their 30 day return policy, yes- 48 hours past. They wouldn’t allow me to return the unopened items, because it was 2 days past. I asked if there was any way to override this, as a loyal customer, I didn’t know about such a strict, small window of opportunity to return items. My items were unused/unopened. I had the receipt, and of note, there was NO RETURN POLICY LISTED ON THE RECEIPT FOR CUSTOMERS TO READ THAT SAID THERE IS A STRICT 30 DAY WINDOW OF RETURN AFTER WHICH TIME NO RETURNS OR STORE CREDITS WOULD BE ISSUED. Nope, they refused, wouldn’t even take back the items and give me a store credit, which still allows Sephora to profit. I called Sephora customer service and the agent in the phone stated the same as the Bedford Store Manager. I believe 99 percent of businesses can override these things in their system or in the very least to keep a customer happy and coming back, offer some sort of solution. Maybe an in store gift card or a discount to be used at a future purchase? Instead, they offered nothing, but “I wish there was something we could do for you, but unfortunately there isn’t”. So now I refuse to purchase anything from Sephora again, just in principle alone and such an awful customer service experience.
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