Extremely poor service and very distressing experience.This is by far the worst property management experience we have had. As tenants, we suffered significantly under the management of Sequence Home. 1. When a neighbour who lived in the flat above us complained that our young son running around disturbed him, he began banging on our ceiling repeatedly. Despite raising this with both Sequence and the landlord, no meaningful action was taken to protect or support us. This situation caused serious mental distress to our family and eventually forced us to leave the flat. Alarmingly, the landlord later admitted we were not the first tenants to experience this issue, yet no effective preventive measures were put in place. 2. Repairs consistently took an unreasonably long time. On several occasions, we had to chase contractors ourselves because Sequence showed little urgency or concern. 3. At the end of our tenancy, Sequence ensured that nearly half of our deposit was withheld. When we attempted to dispute the deductions, the process felt unfair and manipulative. Given the trauma we had already endured, we eventually felt forced to let it go. 4. We paid in full for a lock repair carried out by a locksmith instructed by Sequence after we damaged the lock. However, on moving out, we were charged again to replace the entire door and lock because the replacement did not match the original. Despite raising this issue, Sequence insisted on further deductions. 5. When we moved in, the flat was in a very dirty condition, with litter throughout. We have clear photo and video evidence. We deep-cleaned the property before moving in. At the end of the tenancy, we again deep-cleaned the flat, vacuumed the carpets, and left it in a much better condition—this was reflected in the inventory report. Despite this, Sequence and the landlord still charged us hundreds of pounds for cleaning.Overall, the staff were extremely unhelpful and dismissive throughout our tenancy.We deeply regret renting a property managed by Sequence Home and strongly advise others to carry out thorough due diligence before committing to them.
Claim your business profile now and gain access to all features and respond to customer reviews.
Buy, Sell or Rent your next home with Sequence. Award-winning national estate agency selling thousands of properties across the UK.