Review Time
Absolutely worst management company I've expereinced so far,I wish I could give zero stars but there is no feature about that yet, literally complained about internal heating and boiler for a whole month nothing has been fixed, half of the appliances don't work properly or don't work at all in the property, I didn't receive my fob key for the property for a whole week after my tenancy started even tho my letting company Ashley and Adams requested them few times.
Absolutely worst management company I've expereinced so far,I wish I could give zero stars but there is no feature about that yet, literally complained about internal heating and boiler for a whole month nothing has been fixed, half of the appliances don't work properly or don't work at all in the property, I didn't receive my fob key for the property for a whole week after my tenancy started even tho my letting company Ashley and Adams requested them few times.
I am unable to give 0 stars as I would have done. This company will hold on to money that should be legally transferred. Its ok, I'll speak to customer services who can help me. Wrong, wrong, wrong. The most unhelpful obstructive bunch of people I have ever had the dis-pleasure of dealing with. I have only been trying to get money transferred since September and they always want more information after leaving it a couple of weeks betweeen requests.
I would have given no stars if possible. They do not take any responsibility when things go wrong. A full managed service should mean that any repairs etc they have arranged on a landlords behalf should be checked and of a high standard. Sequence do not do that. Yes they provide good management information (automated). And the end of lease report is ok BUT they would not get quotes for the remedial work required. Not a fully managed
Extremely poor service and very distressing experience.This is by far the worst property management experience we have had. As tenants, we suffered significantly under the management of Sequence Home. 1. When a neighbour who lived in the flat above us complained that our young son running around disturbed him, he began banging on our ceiling repeatedly. Despite raising this with both Sequence and the landlord, no meaningful action was taken to protect or support us. This situation caused serious mental distress to our family and eventually forced us to leave the flat. Alarmingly, the landlord later admitted we were not the first tenants to experience this issue, yet no effective preventive measures were put in place. 2. Repairs consistently took an unreasonably long time. On several occasions, we had to chase contractors ourselves because Sequence showed little urgency or concern. 3. At the end of our tenancy, Sequence ensured that nearly half of our deposit was withheld. When we attempted to dispute the deductions, the process felt unfair and manipulative. Given the trauma we had already endured, we eventually felt forced to let it go. 4. We paid in full for a lock repair carried out by a locksmith instructed by Sequence after we damaged the lock. However, on moving out, we were charged again to replace the entire door and lock because the replacement did not match the original. Despite raising this issue, Sequence insisted on further deductions. 5. When we moved in, the flat was in a very dirty condition, with litter throughout. We have clear photo and video evidence. We deep-cleaned the property before moving in. At the end of the tenancy, we again deep-cleaned the flat, vacuumed the carpets, and left it in a much better condition—this was reflected in the inventory report. Despite this, Sequence and the landlord still charged us hundreds of pounds for cleaning.Overall, the staff were extremely unhelpful and dismissive throughout our tenancy.We deeply regret renting a property managed by Sequence Home and strongly advise others to carry out thorough due diligence before committing to them.
Call advisor came accross trying to be over assertive and talking over me the whole time..not helpful or friendly just overstepping the assertive mark!!! Not good customer service a bad experience..if the staff are so frustrated talking with customers then they are in the wrong job..there are plenty of polite people im sure would gladly do the job..so get rid of these tyrants and improve your 1* rating...no room for rude people now!!!!
No interest running a good letting agency once the tenants go rouge and start wrecking the property. Soon as my tenants got there passports a bragged to anyone who would listen that they are gonna get a council house for free once I kicked them out, agency I chose as it was two minutes walk from the house handed over the day to day dealings to Cardiff office, nowhere near Oxford. Long story short they get paid and did nothing to help remove scum that cost me 30k in damages. Still every know again phone me up asking if I want to sell and let with them again…. Go xxxxx yourselves.
I have used Sequence as a landlord for the past couple of years and they have shown complete disregard for the tenants - telling them to simply move furniture when there was a damp and mould issue instead of providing me with professional advice on how to eliminate it. In the end, it cost me £12, 000 in lost rent and contractor fees to (hopefully) rectify it. This week I have been informed of a leak through the ceiling. Despite four emails, there has been no response in over a week and I still do not know the cause of the leak, whether the property is safe for the tenant or how it can be rectified.
I would give zero stars if I could. Sequence Property Management are extremely unprofessional – they don’t answer emails, and we constantly have to chase them about repairs. When they do decide to send a contractor, they don’t even bother to check if we’re at home, which is both inconvenient and frustrating. Communication is awful, and the service is consistently disappointing. I would not recommend them at all.
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