Use to think this was a good company.The tools are fairly easy to use. Price was good. Picked up hidden issues. No problem.But then they decided to MOVE people from Legacy accounts to a new one. But in doing that, forcing customers to a new account level, which is at least 50% INCREASE in costs.When you sign up for an account, you agree there will be nominal increases over time. But, NOT a sudden over 30 day before, 50%-70% increase.Outrageous. And no matter what you say, they regret it, know it is insensitive to the customer, uncomfortable for the customer.Doesn't matter. Management feel, move them, bump their costs by minimumn of 50% and lump it.Or move. Be warned. If you are with them now, or considering it, they might, in a year, decide to do it again - and you go from maybe £50 a month to £75 or £80 a month, with no option. Argue it all you like - they will not budge.Be very very careful who you choose.If they had been more decent, and offered a better new deal on this, I may have submitted a kinder review and rating. But to do this, is just rude, frankly arrogant and wholly uncaring to the client.We care, but we'll still do it!Sure. ----SE RAnking replied below.However the fact remains, they closed a type of account, pushed me into a new one, which WILL be ending at 50% INCREASE on my price before the move.I had no choice. Unless I leave, no choice but to. pay 50% more. NOT IMPRESSED!
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