serco.com

1.2
1.2 Based on 40 reviews

...

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Charley Reed
Concerns About Privacy During Online Assessment

The online assessment required me to record audio (which I agreed to) at question 9. After submitting my audio, the screen failed to progress to question 10, and the camera turned on unexpectedly. Despite pressing submit to continue, there was a delay of about a minute before moving forward. This raises serious concerns regarding the Privacy Act 1988 and Australian Privacy Principles. I did not consent to any visual recording and had no chance to halt the process. This felt like a significant invasion of privacy. I requested the removal of my data and to withdraw my application, but received no response, indicating another violation of Australian Privacy Principles.

1
Date of experience: Dec 11, 2025

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