I am beyond disappointed with Serenata flowers. Not only did the 'bouquet' arrive spoiled, it was also lacking a greetings card (I had to get in touch with them to find out who was the sender). Beyond that, my email interactions with so-called 'customer service' were dire. After a preliminary, unsatisfactory response, I emailed them maybe a further 8 or 10 times, but heard nothing back. Zero. Like they'd shut up shop and disappeared. I was surprised at their lack of interest in my grievance and their cavalier attitude. My mother-in-law who sent me the flowers also tried to get in touch with her complaint and had similar short shrift. This doesn't seem to be a company that prides itself on either its product (my flowers were either dead or mouldy) or its customer service (non-existent after the first interaction). I believe this company owes a refund to my mother-in-law of £41.00 for neither delivering a suitable bouquet or the greetings card that she paid extra for and which was not delivered. From finding a waterlogged rain-soaked package thrown on the ground outside my front door and having to chase for a customer response to identify the sender, to endless unanswered emails has meant that this whole experience has been unpleasant (as were the mouldy tulips and iris which failed to flower). I simply don't understand their reluctance to engage with unhappy customers and cannot recommend this company.
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