I am writing to provide an official update regarding my complaint involving Serene Herbs.
As of February 8, 2026, the matter has been fully resolved. Serene Herbs has issued a full refund in the amount of $132.80, which has been processed and acknowledged. The company also provided an apology and explained that the delays and communication issues were caused by severe winter weather conditions over the past several weeks, resulting in operational backlogs.
Based on the refund issued, the explanation provided, and subsequent communication, both parties have agreed to resolve the matter amicably and move forward in good faith. I consider the issue fully addressed and no longer in dispute.
At this time, I respectfully request that this complaint be marked as resolved and closed in your records. No further action is required. I have attached communications from Serene Herbs Customer Support Team.
Thank you for your time and assistance throughout this process.
Sincerely,
Ashirah Bat-Yisrael Olukoya
Claim your business profile now and gain access to all features and respond to customer reviews.
-Focused on providing a modern herbal experience using ancient & organic remedies.
