I received the product at the beginning of September, after noticing the unit had quite a bad rattle to it when opened I contacted customer services to ask if this was normal before I used it, or a fault. After an email exchange they asked if I could send a video which I did, but had to chase up a week later to see if any updates, and again 3 days later. Finally on 30th September I had a response saying they were happy to send a replacement and could I confirm my address, which I did straight away.I emailed on 19th October to check as I hadn’t had the replacement, no reply, again I emailed on the 27th Oct, no reply, through their Instagram account, no reply!I have since emailed on 29th October requesting a refund as per their 90 day money back guarantee….no reply…and again 4th November…..NO REPLY!!!I don’t understand how the customer service went from being great and replacing a faulty product to never replying to me ever again!!!Awful service, really disappointing and I’m stuck with a faulty product.
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