Review Time
I have had this delivered and it is not working. I have enquired about returning item but have had no response after several contact attempts. I have asked for full refund but nothing. If I could give a no star review I would . Completely been ignored . Yet they still sending marketing emails .
I have had this delivered and it is not working. I have enquired about returning item but have had no response after several contact attempts. I have asked for full refund but nothing. If I could give a no star review I would . Completely been ignored . Yet they still sending marketing emails .
Absolutely appalling customer service. Received item but it is no longer required. I’ve tried on several occasions to request a returns form and even though the website details a reply with 24-48 hours, there has been nothing. Let’s hope for a reply through here.
If I could give less than 1 star I would. These vibrators are built for Asian framed/extremely small women!!!I enquired about a return and got sent back to me my initial email. Please don’t waste your money on this Chinese based company hiding behind a uk presence.Bad customer service, useless product for Caucasian framed women.
The product (item) arrived damaged product. Its not working. Ordered on the 30th January. I received on the 5th of Febuary, plug and charge for 3 hours. But it's not working.I want a refund or another product and where I should drop the product for pick up.Please, look into this and let me know.I look forward to hearing from you.With regardsAbiola 👆I sent emails several time and received no reply regarding the issue.
Do not use this companyIf I could give no stars I would. Absolute nightmare. Item received but faulty and I am unable to contact the company as any email I send, even via Shopify bounces back,I advise anyone thinking of using Serenevibe DON'T - go to Ann Summers instead. This company should not be allowed to trade.
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