serenevibe.com

2.1
2.1 Based on 28 reviews

...

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Average Rating

2.1

/
5

28 Reviews

5 Star
21%
4 Star
7%
3 Star
4%
2 Star
0%
1 Star
68%

All Reviews

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Review Time

Beverley Murphy
I have had this delivered and it is not working. I have enquired about returning item but have had n

I have had this delivered and it is not working. I have enquired about returning item but have had no response after several contact attempts. I have asked for full refund but nothing. If I could give a no star review I would . Completely been ignored . Yet they still sending marketing emails .

1
Date of experience: Mar 03, 2026
Chloé Levy
Great customer experience & product

Great customer experience, love my product !

5
Date of experience: Feb 26, 2026
Beverley Murphy
Do not buy . Faulty and incapable of getting refund

I have had this delivered and it is not working. I have enquired about returning item but have had no response after several contact attempts. I have asked for full refund but nothing. If I could give a no star review I would . Completely been ignored . Yet they still sending marketing emails .

1
Date of experience: Feb 20, 2026
Karen
Absolutely appalling customer service

Absolutely appalling customer service. Received item but it is no longer required. I’ve tried on several occasions to request a returns form and even though the website details a reply with 24-48 hours, there has been nothing. Let’s hope for a reply through here.

1
Date of experience: Feb 14, 2026
tracy burgin
Don’t reply to emails

Don’t reply to emails. Product was faulty and didn’t work. Luckily I got a refund through credit card company.

1
Date of experience: Feb 11, 2026
Terrie Bujok
If I could give less than 1 star I…

If I could give less than 1 star I would. These vibrators are built for Asian framed/extremely small women!!!I enquired about a return and got sent back to me my initial email. Please don’t waste your money on this Chinese based company hiding behind a uk presence.Bad customer service, useless product for Caucasian framed women.

1
Date of experience: Feb 09, 2026
Abiola Faluyi
The product (item) arrived damaged…

The product (item) arrived damaged product. Its not working. Ordered on the 30th January. I received on the 5th of Febuary, plug and charge for 3 hours. But it's not working.I want a refund or another product and where I should drop the product for pick up.Please, look into this and let me know.I look forward to hearing from you.With regardsAbiola 👆I sent emails several time and received no reply regarding the issue.

1
Date of experience: Feb 05, 2026
Doreen
Absolute con artists don’t buy from…

Absolute con artists don’t buy from them. Product didn’t charge and didn’t work. Sent numerous emails to them never a reply. As others say a complete waste of time and money.

1
Date of experience: Feb 03, 2026
Tanya Rowlands
Order wasn’t sent and multiple emails…

Order wasn’t sent and multiple emails ignored.

1
Date of experience: Jan 25, 2026
Chintzy Hall
Do not use this company

Do not use this companyIf I could give no stars I would. Absolute nightmare. Item received but faulty and I am unable to contact the company as any email I send, even via Shopify bounces back,I advise anyone thinking of using Serenevibe DON'T - go to Ann Summers instead. This company should not be allowed to trade.

1
Date of experience: Jan 17, 2026

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