Avoid at all costs. Item never arrives, been 19 days since it was ‘dispatched’ with no updates. Was refused a refund as it’s ‘already posted’ but the timeframes are ridiculous, especially when they advertise ‘free express shipping’ on the website. It’s a white label product so assume it’s drop shipped from Asia (hence the delay and the fact that the company seem unwilling or unable to provide and useful updates). Plenty of the same kind of thing out there, buy it elsewhere!!! Will be raising a dispute with PayPal to charge back the money.UPDATE: item arrived on 26/10, 3 weeks after the order was placed with ‘express delivery’. Would absolutely recommend buying elsewhere, their customer service, while quick, is not helpful at actually resolving any issues. SereneVibe have also flagged this review with TrustPilot as ‘they don’t believe I’ve had a genuine experience with them’ 😂 so definitely take any ‘all positive’ reviews with a pinch of salt!
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