I ordered a beautifully crafted ring, the Nebula Drop Ring, from Serene Western. It arrived quickly and the packaging was beautiful. When I tried it on, I realized I accidentally forgot to take into account that it is a wider band, which means I should have ordered one size larger. When I reached out to their support and offered to exchange the ring for a larger size, they blew me away by their response. They told me to keep the ring I received and they would send me a size larger at no extra cost! I am TOTALLY WOWed by their stellar customer service. I will definitely be ordering from them again in the future.
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