serenza-living.com

1.8
1.8 Based on 25 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
kaj patel
I would definitely avoid purchasing from here

I would avoid purchasing from here. Absolutely disgraceful customer service.I placed an order as a gift for my sister. The order firstly took a fair bit of time to arrive. On arrival the piece ordered was clearly broken. Photographic evidence of the damaged product was sent to the customer service team the next day. We had no response at all. On prompting them again after 3 weeks a reply was given to say it was outside their 14 day policy to provide a refund/replacement despite sending them proof the next day. Due to their incompetence of acknowledging the email the first time round we are left with a damaged product and no refund. I suspect the no response initially was done on purpose to avoid a refund. (I even sent proof of the original email and the date sent to them). They ignored that.In summary this is just a disgraceful and disingenuous site to purchase from

1
Date of experience: Feb 06, 2026

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More