serenza-living.com

1.8
1.8 Based on 25 reviews

...

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Louise Tymon
DO NOT USE THIS COMPANY

I wish I had reviews before ordering from this company. Despite their website indicating that my order of a ceiling light fitting would be delivered from Europe, it was actually despatched from China. It took over 3 weeks to arrive and when it did finally get delivered to me, the box was in a terrible condition and the ceiling light was damaged beyond repair. The LED inserts were ripped out and the actual lights were dented. I contacted the company requesting a refund and provided photos of the damaged goods. I had an immediate response telling me that they were investigating and would come back to me. Over a week later I am still waiting for a response to when I will get a refund. I suspect I won't get one!! Please don't waste your money with this company. They are shocking. Poor service and dishonest.

1
Date of experience: Jan 27, 2026

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