Serenza sold me a table lamp that looks like a dog made of stained glass. I knew it wasn’t actually glass, but I paid £32.95 for it (reduced from £66). The description did not say anything about direct shipping from China, or I would not have bought it. When it took 17 days to arrive I began to suspect it might be coming from China. When it did arrive, it was a piece of plastic tat with lots of paint missing. It looked like it was made by a child. I emailed Serenza saying that the item was not of merchantable quality and I wanted to return it for a refund. After 3 attempts to fob me off with a small discount, they eventually gave me a return address in China. This return would have cost me £20 to get a £33 refund. Obviously they know that customers are not going to do that. If the item is faulty, the customer should not have to pay for the return. The problem is for Serenza to sort out with their Chinese supplier. So I got a refund from Paypal and I will not touch Serenza, or their parent, B&M, again.
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