I ordered a ring from Serge DeNimes, but it was never delivered. Royal Mail confirmed they have no proof of delivery to any address, meaning the parcel was lost in transit. My building management and concierge also confirmed that no package under my name was received.Despite this, Serge DeNimes refuses to issue a refund, claiming the address was incomplete. While I didn’t include a flat number, my building has a concierge who collects all the building parcels and ensures they reach the correct recipient. If the package had actually been delivered, they would have been able to identify the intended recipient—but it never arrived. The company has provided no proof of where the package was supposedly delivered.Worse, they ignored multiple emails and only responded here after I left a public review. It’s clear that once they have your money, customer service is nonexistent. If anything goes wrong with your order, expect to be ghosted. I would not recommend buying from them.
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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
