Completely useless and shambolic company. Pleased an order of over £600!! Plus additional for next day delivery. That was in the morning 12th August way before 1pm therefore same day dispatch and delivery next day on the 13th. On the evening of the 12th I still had not received any tracking at which point the delivery should have been shipped but no tracking or info whatsoever so I emailed customer service. I received a response on the 13th saying the order “appears” to have been shipped. So no one knows the status of a plus £600 order. The guy said he would check with Royal Mail. No order was shipped or tracking information was provided and no order arrived on the 13th. On the 14th I emailed again. So 2 days later after placing a delivery with next day shipping requesting the tracking details and that if this hadn’t been shipped to cancel my order and refund me my £600. Received no response from them other than a notification of the refunding of my entire order. So basically the order wasn’t shipped, customer service didn’t even know and thought it was with Royal Mail. They literally just lost £600 due to the complete incompetence of fulfilling orders with over 2 days from the point of ordering and the order hadn’t even been shipped despite paying for next day delivery. Probably the worst level of customer service I’ve dealt with and Aligns with what others have said on here with many tracking and delivery issues or extremely long delivery times. Save your money and buy elsewhere.
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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
