Whilst the jewellery is nice, i've lost all confidence in the brand by their refusal to give a refund for a lost necklace 3+ months on.For context, I ordered an exchange necklace (other thing to note - any discount applied makes it a 'sale' piece with only exchanges allowed). A couple of weeks' later I tracked it to see where it was, spotting it was stuck in a Royal Mail delivery office in Romford. I've been corresponding with Jourdan from Serge DeNimes who want to wait for Royal Mail to confirm the situation (even though the tracking shows it clearly in Romford still).It's now been over three months since the order, and despite polite chasing, i've been told no refund will be given until they've heard from Royal Mail. A quick look online shows this goes against the Consumer Rights Act 2015 (Serge DeNimes are entitled to give me a refund if I have not received the item after 30 days, and they need to chase up with Royal Mail separately for compensation).I've stated that, given them a week to respond (they haven't) so now I'm chasing through my bank. Rather disappointing all round - I wouldn't order through them again. Update: I requested a chargeback through my bank. Serge DeNimes said they could offer a refund if I cancelled the chargeback, which I declined as I’d lose all my protection. They’re now disputing the chargeback! I’d like to hope this was all a big misunderstanding, but the matter still stands that they’re refusing to give a refund for a necklace which they themselves confirm has not arrived. I’ve now referred them to Trading Standards.
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We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
