Hello,I received the item very quickly and very well packaged and protected as always.However,in this latest purchase from the store,I had to return the item because it arrived with a very visible defect on the bezel next to the crystal.It's quite possible it was damaged during shipping;it happens sometimes,and I've had several similar cases with similar damage.
I sent the store a photo of the defect,we discussed it,and they accepted the return the day after I reported the issue.They also sent me a message with the complete return process.
Perhaps one area for improvement is for the store to offer free return shipping when an item arrives with a defect.
I finally received the refund a few days after receiving the returned item.
Otherwise,everything was great,and it will be a pleasure to continue shopping at Serious Watches.
Best regards!
Armando.
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