Review Time
Hello,I received the item very quickly and very well packaged and protected as always.However,in this latest purchase from the store,I had to return the item because it arrived with a very visible defect on the bezel next to the crystal.It's quite possible it was damaged during shipping;it happens sometimes,and I've had several similar cases with similar damage.
I sent the store a photo of the defect,we discussed it,and they accepted the return the day after I reported the issue.They also sent me a message with the complete return process.
Perhaps one area for improvement is for the store to offer free return shipping when an item arrives with a defect.
I finally received the refund a few days after receiving the returned item.
Otherwise,everything was great,and it will be a pleasure to continue shopping at Serious Watches.
Best regards!
Armando.
The shipping process was smooth and efficient, with dependable tracking that provided updates along the way. The watch arrived on time, carefully packaged with attention to detail, and matched the description perfectly. I am extremely satisfied with my purchase!
I've always enjoyed shopping at this store due to the excellent service, but my latest experience was disappointing. This was my sixth order, and I encountered an issue with my item. Upon unpacking, I found a defect on the bezel near the crystal. I documented the issue and contacted the store, confirming that the packaging was intact. However, they insisted I had removed the protective plastic, which could affect the refund. I clarified that while the films had been slightly lifted, I replaced them upon noticing the damage. They then proposed a discount if I chose to keep the item, but I declined. The next day, I received instructions for the return along with their address, but they did not offer to cover the return shipping despite the defect. Shortly after, I was informed that my return had been received, and they mentioned that the return period is 12 days post-receipt, as per EU regulations. They also claimed the protective films had moved, implying the item was not in its original condition, which we had already discussed. After eleven days, I reached out to my payment service to confirm the return timeline, which was accurate. They initiated communication with the store, which I had not requested, and the store later apologized for any misunderstandings. I clarified this with the store but did not receive a response. I did receive my full refund eventually, but the store never acknowledged the defect that led to my return. They need to revise their returns policy; when an item is defective, it shouldn't be such an issue regarding protective films, and refunds should be processed promptly. Additionally, it's unfair to charge for return shipping in cases of defective items. While I have always been pleased with the store and their team, this experience has left me frustrated regarding this specific transaction. Best regards.
I just had the most delightful and fulfilling online purchase. I was browsing online and found a limited edition watch that was set to release soon. Living in Hawaii, I struggled to find a reputable shop until I came across this seller. They are total professionals and made this transaction incredibly easy. They shipped the watch via FedEx, and it arrived within three days. The packaging was sturdy, ensuring the watch arrived safely. They even included a handwritten thank you note, which was a lovely surprise. Overall, a flawless purchasing experience. I would recommend this seller to all my friends and family. Thank you so much!
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