If I could give 0 I would! Horrible care and they find every excuse to deny claims. We purchased Platinum plan We have had to replace USB ports once then those went bad and they shipped more ports after about a month. However tech didn’t show up for over 2 months after. We put them on ourselves after waiting for at least a month I’m sure it was more, claim was file at first of May 25 and they showed up 11/20/25! I also reported leather finish worn or came off in small area about 10” wide but rest of the 3 seats the couch has, had no problems… clearly defect but they deemed it normal wear!!! $3000+ Leather couch and a section 3” by 10” finish come off yet 6’ couch rest is fine…. Not normal. I might add the household has 4 adults and 3 children and 2 small dogs and this is only issue with the entire couch finish. Stay away from any purchases that offers SERVECO warranty!
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