My dad, a retired firefighter, is battling multiple types of cancer linked to his service. He bought an electric recliner to help with mobility due to severe pain in his spine. I reached out to the support team two weeks ago and received a request for pictures and warranty details shortly after, which I provided. After a week without any updates, I contacted customer service to express my frustration. They assured me that the resolution department would be in touch, but we are still waiting. In the meantime, we ordered a chair from another seller. I regret that my parents didn't check the support team's reputation before purchasing the warranty, which seems nearly useless.
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