I do not recommend using this service. I reached out with the intention of renting a dedicated server in a specific location. From the start, we clearly outlined three essential requirements for our collaboration: The capability to announce our subnets from our own autonomous system (BGP). A BGP session to be set up on their end. The physical server location must be in the specified area. The sales representative assured us that all three requirements could be completely fulfilled. Afterward, the company took several weeks to move the server from another location, and we paid the invoice in good faith, trusting their assurances that everything would function correctly. I want to emphasize that the representative I communicated with was very responsive and helpful — interacting with him was significantly easier and more effective than the ticket correspondence. However, when it came time to announce our subnets, we discovered that the service could not meet this requirement. Both representatives admitted their mistakes: one provided incorrect information, and the other did not verify it. When I asked for a refund, they declined, citing a “no refund policy,” even though they openly acknowledged their error. This situation feels very much like fraud — one representative misled us, another failed to confirm the details, and in the end, they simply apologized and offered to shut down the server immediately. Naturally, I did not let it go — I initiated a chargeback through a payment platform, I’m filing this complaint regarding the company's actions, and I also plan to report the situation to the relevant authorities, as I believe this is a clear violation of consumer protection laws, misleading behavior, and the improper retention of funds for services that were never provided.
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ServerMania is a Canadian company with over a decade of experience building high-performance infrastructure hosting platforms for businesses globally. We offer a wide range of fully customizable dedicated, hybrid, cloud, colocation and IP Transit services. Our mission is to empower clients by equipping them with fast, reliable, innovative infrastructure hosting while upholding a 100% network uptime SLA. This is assisted by a 24x7x365 rapid response team — one with some of the best response times in the industry.
Our slogan - “Hosting Empowered” - reflects our dedication to the needs of the client; our devotion to equipping them with all the resources they need to put themselves ahead of the competition. Backed by our powerful Surge platform, our Cloud, Dedicated, and Web Hosting solutions can be deployed in as little as five minutes. We offer services in six state-of-the-art data centers situated across Canada, United States and Europe.See more
