We placed an order for items that were supposed to arrive within three weeks. We repeatedly contacted their customer support by phone, chat, and email, and their response was always the same: “It will be shipped today… it will be shipped tomorrow… it will be shipped next week.” Time kept passing, and nothing ever changed.To make matters worse, at one point one of their agents, Ethan, spoke to us with arrogance, even though we always reached out respectfully and patiently. It really pushed our patience to the limit.It has now been more than three weeks since we requested a refund, and we still have not received it.Never buying from this company again.
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