I bought a voucher through my membership card as an emergency services staff member. I followed all the instructions but received an error when trying to use the voucher. I contacted customer support for a refund, but was met with a dismissive response. I provided proof of the issue and am now waiting for a resolution. This experience has made me hesitant to use this service again, especially since I paid for the membership card. It's frustrating to think I could have obtained vouchers for free elsewhere. UPDATE: After escalating the issue, I received a refund for the faulty voucher.
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