Stay until the end because it gets worse. A technician came to my home, and quoted $832 for a clean, my ac was leaking and he told me there was a blocked drain. He wouldn't do it that day because they refused to take invoices, which was lucky because I found a guy running his own business who did the same clean for $175.
My partner then called them to cancel the clean. It was an off shore call centre. They told him we need to pay a call out fee of $150 (for nothing happening, a guy just looking inside the unit). My partner said no, we won't be doing that, it advertises $0 on your website for call out fee. We haven't signed anything, and $150 is nearly what it cost to get it fixed.
Fast forward to today, I get a call from their head office, not a call centre this time, the lady on the phone is insisting I must pay the call out fee. She was very rude and unprofessional and cutting me off on the phone. I tried to get about 3 sentences out to tell her that a guy came and eyeballed it, that no work was done, that nothing was signed, and that their "call out fee" was what I paid to actually have it fixed. She started rudely saying I was interrupting her, when in reality she just wouldn't let me tell her the full story. I had already warned her at this point if she kept interrupting me I was just going to hang up. So I hang up. But now I have severe anxiety because I'm actually an Autistic person with trauma.
The man who came out here seemed super judgmental and also gave me anxiety. Should have known because when my dog sniffed him (miniature dachshund) she went absolutely ballistic and has never done that. In comparison with the man who actually fixed my aircon, he didn't make small talk, was wonderful, tapped my phone at the end of the service and that was it.
Find a small business, do not hire service today, $832 for a clean is a joke.
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