servicingstop.co.uk

Worst experience: Firstly, if for whatever reason you might need assistance, which will happen as s

Worst experience:

Firstly, if for whatever reason you might need assistance, which will happen as servicing stop are awful. This is the only number you might be able to get hold of someone on. 020 3873 6151 Or 020 3870 1067. I spoke to someone called Dominic(not sure this is actually his name but it was what I was told) he is an absolute A-hole and hung up on me many times and refused to answer my calls after I said I didn’t want the extra work completed (which the garage confirmed didn’t need to be done). I did have to pay the ridiculous surcharge for special oil, nothing special about it btw! This was in order to get my car released, once paid I tried to call back, but he ignored me for about 2 hours and then garage closed so I don’t have my car back at the moment and have to go another day without a car, with kids and the school run!

I did however speak to someone called Marvin, again not sure if that is his actual name but he was polite and nice. He couldn’t really help me as they refer you to customer service.

So firstly I was booked to service my car on Monday, no one turned up no word from servicing stop. I chased the garage myself who then said they had lots of staff off sick and wouldn’t be able to pick the car up. I had to rearrange through servicing stop. I did this via email for Thursday, as I did not have the above numbers at this point. Thursday comes they collect my car at 10am. I get a call from servicing stop at midday saying I need an engine flush and brake fluid replaced. All this was going to cost me 300 -400.

I said I would think about it and call him (Dominic) back.

I called garage to ask if this was true they were reluctant to give me much info just kept referring me back to servicing stop. I called servicing stop back and asked them to explain this. They said they physically couldn’t return my car as the oil had been drained and they couldn’t put fresh oil in without flushing the engine. Also rubbish as they can’t do anything to my car that is going to cost money without my consent. He said my car was dangerous and they were not liable if something went wrong and that the service would not be complete.

I hung up at the point as my blood was boiling. I then called garage back and asked them again if this was true and if they could please help. This time they said they had changed my oil and everything was fine and that nothing was needed and I shouldn’t sign up to anything if I’m pressured. They stated that the car is and was ready to go for some time and that they are just waiting on confirmation from servicing stop to release the car and that I had to pay the 30 pound surcharge in order to have it released.

I paid the surcharge and then I have explained everything else at the beginning from this point on.

I just think they are awful and use scare tactics to get people to spend money unnecessarily. The prices they quote are also way higher than if you would pay if you took your car directly to a garage.

My experience with Dominic was awful and when I did finally get hold of him, after the garage had closed he claimed he did not lie and garage had told him what he told me and that he did not hang up on me. All lies and then proceeded to hung up on me again. That’s when I got hold of Marvin who was much nicer but essentially could not help.

I would never do another service with them. It’s been sooo stressful and there was nothing convenient about it. I am currently wanting for customer service to get back to me over email which they say takes 5-7 working days JOKE !!!!

Don’t book with them !!!!!!!

Update- no one has returned my email !!! So clearly don’t get back to anyone and send generic apology messages

Date of experience: Feb 05, 2026