Three days ago, my account was frozen after receiving an e-transfer from my mother for my birthday. The transfer was verified by the sending bank, yet my account remains frozen. They claim it's under investigation but won't provide any details about when it will be resolved. I'm worried about missing mortgage payments and had to send my kids to school with just quarters. I’m running low on food and gas, and it’s -20 in Northern Alberta. This bank still won't unfreeze my account or explain why it’s frozen. Aside from this issue, their online banking is frustrating; it glitches often and they perform maintenance at inconvenient times. I've had to call in to unlock my card countless times this past year—it's embarrassing. I strongly advise against banking here.
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Servus Credit Union is a member-owned, community-based financial institution based in Edmonton, Alberta, and in 2015 became the second largest credit union in Canada and the largest credit union in Alberta.
