35 year customer. It's been going downhill since the late 90's. I will get my mortgage from RBC. Hold most of my GICs at other banks and use debit visas from internet based banks when I travel. They:1) cant hire people who speak understandable English. 2) have a terrible internet banking platform. 3) replace good people with bad foreign workers to save money especially in small towns where everyone knows everyone 4) you cant trade or have a self directed account for RRSPs because their "experts are better for you" ie. Lose me.money make the bank money in processing and management fees. 5) sitting down with an investment advisor for something simple like a GIC takes an hour where they try to sell you on something you dont need. 6) their telephone staff pretend to submit credit raise checks and keep the info for themselves and commit fraud. 7) everytime you call to get something fixed because the internet banking doesnt work; the call centre agents who cant speak English try to sell you something you dont want or even remotely need. 8) branch hours are like 10-3pm.
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Servus Credit Union is a member-owned, community-based financial institution based in Edmonton, Alberta, and in 2015 became the second largest credit union in Canada and the largest credit union in Alberta.
