I won't take long with this; there are so many negative reviews that it's hard to believe people still engage with them. The investigation team seems ineffective. A month ago, I wrote a check, but there was another check processed after mine, resulting in both amounts being deducted from my account—one of them was for $494.44. They had a month to reimburse me, but I had to file a complaint, and they wouldn't clarify where that money went or why it wasn't caught earlier. Perhaps they hoped I wouldn't notice. They offered me $50 as compensation for my stress, likely to silence me, but I countered with $200. Their tone became a bit aggressive when I declined their offer. Now, I'm escalating this to the financial ombudsman, as they handle investigations for banks and credit unions. Wish me luck! I'll be closing most of my accounts as they mature. Be cautious and check your account regularly; you might find something off, just as I did.
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Servus Credit Union is a member-owned, community-based financial institution based in Edmonton, Alberta, and in 2015 became the second largest credit union in Canada and the largest credit union in Alberta.
