On 02/12/25, I mistakenly ordered trousers from this service. I received the item a week later, but the size was too large and the material was not what I expected. I emailed customer service and was advised to return the item at my own cost for a refund. I sent the item back, paying for a tracked service. Since then, my return has been accepted, yet I have NEVER RECEIVED A REFUND and they have not responded to my emails regarding this issue. I have sent over 12 emails to customer service with no reply and no refund. Avoid this service at all costs; I now have to request a chargeback from my bank.
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