The communication was severely lacking, and if you intend to return an item, good luck! The return button on the platform didn't function, and after a slow email reply, they finally initiated a return for me but failed to send any return label or necessary documentation. I waited almost two weeks for a response, only to be told they would reach out the next day, which never happened. After weeks of back and forth, they set up a pickup with a courier without my knowledge, leaving me puzzled when they arrived without any paperwork. The next day, the courier delivered the documents, but one was missing. It took another week to finally receive it, but still no communication from the company. At this point, I don't have faith in getting my money back, so I kept the item.
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