The ordering and shipping were smooth. However, I’m attempting to return the item as it didn't meet my expectations, and I'm still waiting for the team to respond. I don’t understand the delay. Additionally, the website states that returns are free, yet I’m being told I’ll be charged $150 if my return request is approved! I will definitely not be purchasing from them again. I'm hoping to initiate the return and at least receive a partial refund, which is unacceptable!
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