I recently bought a 72-inch box with hutch, thinking I also included side drawers. The initial price was £1799 for just the box, with an extra £100 for the drawers, which seemed like a no-brainer. I spoke with a representative about my order and delivery, received an invoice, and paid immediately. However, three days later, my order arrived without the drawers. When I called, they informed me I hadn't ordered them and offered only a 10% discount on the new price of £299 if I wanted to add them now, as they were no longer on sale. I requested they honor the original price, but they said there was nothing they could do, despite setting the price themselves! I also bought another item that week. While the box looks nice, I feel cheated out of a good deal and worry about future issues. The customer support was disappointing, and I don't plan to shop here again.
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