I wanted to leave a more positive review because my initial experience was good, but the overall process became frustrating. My order was supposed to be delivered on 20th November, but the courier failed to deliver due to a routing error. This led to rescheduling for the following Friday, but I missed the delivery by 15 minutes due to a personal appointment. I felt it was unfair for them to place all the blame on me. Despite providing evidence of the courier's error, I was charged an additional £49.99 for redelivery. When the item finally arrived, it was damaged. They offered a £60 partial refund, which I accepted to resolve the issue. While I appreciated that gesture, the process felt unnecessarily complicated and left me with mixed feelings about the company.
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