I had a serious issue with SGT Auto Transport involving misrepresentation and an unauthorized charge.
I was verbally quoted a fixed price of $1,100 and told I could leave up to 100 lbs of personal items in my vehicle. When I later reviewed the actual shipping agreement, those terms were not included. The contract allowed re-quoting, prohibited personal items, and broadly disclaimed responsibility.
I explicitly refused to sign the agreement and sent written cancellation the same day, before accepting any terms. Despite this, SGT treated the order as “electronically signed” simply because I had entered my credit card information, which is not consent.
After reiterating by email and phone that I did not agree to the contract, SGT still charged my card $199 as a cancellation fee and refused to reverse it, stating there was “nothing they could do.”
The issue is not the money—it’s the practice of processing contracts without affirmative consent and charging fees after cancellation. I have filed a BBB complaint and a credit card dispute.
Based on my experience, I would advise others to be extremely cautious and ensure everything is documented in writing before providing payment information.
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SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690.
As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.See more
