I would firstly warn you not to use this company as I have never come across a company as dishonest but in the unfortunate circumstance that you have used them and they are trying to deny you your consumer rights then make sure you don’t allow them to get away with it. They will try to say you agreed to their unfair policies on purchasing the items but please know your rights. Consumers are not allowed to have policies that deny you your consumer rights even if written into their policies. They will try to say you had to let them know about damage within 24 hours - utter rubbish. You have A LOT longer in law. They will try to say if you have attached legs you can’t now ask for a replacement- utter rubbish. Your rights are not changed by you assembling any item. They will say you need original packaging - utter rubbish, your rights are you do not need original packaging if an item arrived damaged or was of poor quality. They will try to charge you original postage costs or charges - utter rubbish, distance selling laws prevent them from doing this. It’s very easy to raise a chargeback through your bank, if this is denied (unlikely) then raise a section 75 through your bank, very easy to do. If this fails (which is almost impossible) then fill out an online small claims case (money claims) which is also really easy to do and the company will be forced to pay your filing cost of £25. Don’t let them get away with it. We bought a whole furniture set and the dressing table was missing a part of the cheap wood veneer they use on their furniture. We asked for this one piece to be replaced but they would not so we raised a chargeback through our bank for the whole set. We showed the bank the emails and they agreed the retailer is breaking the law on denying refunds. They will try to reply to this review with lies like I’ve seen below. They use every excuse like “you’ve used it”. Don’t let them fool you. Know your rights. EDIT to reply to below comment from Chic Interiors. See I did say they would try to reply with dishonesty. The items were delivered just before Christmas when most people including us were busy and the retailer closed. Non of the items were “assembled” (they came already built) or “used” as the retailer says and as you can see on below reviews they say this every time to try and deny you your legal rights. As soon as we unboxed the items and noticed the damage we straight away let the retailer know that the dressing table was damaged. As they are admitting below at this point they tried to say that because their policy is 48 hours they would not replace it. Anyone reading please remember this is AGAINST THE LAW. The retailer is not allowed to change your statutory rights and impose their own terms and conditions. By law you have a lot longer than 24/48 hours. Simply raise a chargeback, a section 75 or a small claims court. All very easy to do. The retailer will even make your job easy by admitting that they are refusing to replace due to it being over 48 hours and the banks and courts know this is illegal so you easily get your money back.
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We strive to offer best value for money whilst ensuring top quality products that are sourced from the leading suppliers around the world. Our product database is constantly being increased with the latest furnishings and products available. Our quality standards team check all items before dispatch to ensure you receive your items in perfect condition.
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