My partner and I ordered a large round mirror with a square edged slim black surround (SKU 20818). There were multiple images with various angles showing the frame on the mirror being a flat band of metal (estimated at 3-4mm). We received a similar mirror with a wide rounded section 25mm wide. The mirror and frame looks to match a cheaper mirror sold on the site. Upon notifying shabby chic and vintage we had received the wrong mirror, we received an initial response stating the mirror was the correct mirror and the images on their website were correct. In addition they stated the web site listed the mirrors depth at 4cm which they stated was the frame's width. Further photo evidence, references to all other listings using the defined meaning of 'depth' and the oxford dictionary definition of depth did have some impact. A new angle of justification was then started ignoring all evidence and insisting the difference between their website images (3 off at multiple angles) and the received mirror was the angle of the images. No satisfactory resolution was offered apart from our paying £80 cost for returning the mirror (made up of £40 delivery + £40 return fee's). Update post Shabby Chic & Vintage reply: Your reply does not surprise and continues to hide behind anything close to an excuse. Of course the mirror frame is curved, it's on a round mirror and doesn't have corners but the frame is not described as having a rounded edge or, most importantly, as pictured. The images clearly show another mirror and there is no disclaimer saying the image isn't as pictured. The received mirror matches the design for your product 20499 which is silver and 60cm priced at £39. It is accepted this is not the same size or colour as listed but this is 100% the same design.The underlying issue is the refusal to admit that we don't have the mirror we ordered /as advertised so you can charge us to return. I wish we'd read this site before we purchased as your tactic of charging £80 for your own mistakes is evidently your standard. procedure and supported by your terms and conditions.Further update: I've now had to send a further proof of purchase screenshot to trustpilot to stop the Shabby Chic from removing this review.
Claim your business profile now and gain access to all features and respond to customer reviews.
We strive to offer best value for money whilst ensuring top quality products that are sourced from the leading suppliers around the world. Our product database is constantly being increased with the latest furnishings and products available. Our quality standards team check all items before dispatch to ensure you receive your items in perfect condition.
Our dedicated team are very helpful and strive to ensure that our customers are totally happy in all their dealings with shabby chic and vintage.
We have sold 1000’s of products worldwide and have a dedicated customer base who return to us time and time again. The business has benefited greatly through valued customer recommendations and feedback.See more
