I purchased a chandelier, and while I like it, I discovered it was missing two essential thumb screws for assembly. I reached out to customer service, and they requested photos and details. It's just two screws, yet they’re conducting an investigation. I could easily find replacements myself, but for a $700 item, I expected better service. This experience has made me reluctant to purchase more premium lights from this service due to the difficulty in resolving a simple issue.
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