We faced multiple challenges with a lighting order that revealed serious quality control problems. We received incorrect parts twice, each time with instructions for a different fixture. The canopies for identical fixtures varied in size, creating an uneven installation. Each issue required further coordination and additional electrician visits. While mistakes happen, the management of these errors was disappointing. After several documented issues, we requested a supervisor call but endured delays without follow-up. This lack of urgency was disheartening. As a contractor, I had recommended the service, and these issues reflected poorly on us. The combination of quality control failures and slow responses does not inspire confidence for future business.
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